PRIVACY POLICY:This privacy policy discloses the privacy practices for (SantinoGrandLuxuryHotel.com). This privacy policy applies solely to information collected by this web site: "We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell or rent your personally identifiable information to anyone."

SECURITY POLICYWe take precautions to protect your information. When you submit sensitive information via the Website, your information is protected both online and offline. Online Protection: Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser or looking for “https" at the beginning of the address of the web page. Offline Protection: While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g., billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

CANCELLATION POLICYGuest must cancel reservations 24 hours prior to arrival to avoid a cancellation fee of one nights room plus tax

Your Rights Access and Correction:You have the right to access and correct your personal information held by us. To do so, please contact us using the contact details provided below. Data Portability: You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format. Deletion: You have the right to request the deletion of your personal information, subject to certain legal obligations. Opt-Out: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in the communication or by contacting us directly.

Information Collection and Use We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. Additionally, we automatically receive and record information on our server logs from your browser, including your IP address, cookie information, and the pages you visited. Personal Information: When you make a reservation or register on our Website, we may collect the following personal information: Name Email address Phone number Mailing address Payment information Non-Personal Information: We may collect non-personal information about your interactions with the Website, including: IP address Browser type Operating system Referring website Pages viewed Time spent on the Website How We Use Your Information Providing Services: We use your personal information to process and confirm your bookings, manage your stay, and provide customer support. Communication: We may use your contact information to send you booking confirmations, updates, and promotional offers. You can opt-out of marketing communications at any time. Improving Our Services: We use non-personal information to analyze Website usage, improve our services, and enhance user experience. Legal Obligations: We may use your information to comply with legal obligations and protect our legal rights.

Information Sharing and DisclosureService Providers:We may share your information with third-party service providers who assist us in operating our Website and providing our services (e.g., payment processors, IT support). Legal Compliance: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., law enforcement). Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

Children's PrivacyOur Website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected information about a child, please contact us, and we will take steps to delete such information. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting the revised policy on the Website. Your continued use of the Website after any changes signifies your acceptance of the updated policy. Contact Us if you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Santino Grand Luxury Hotel
Address: 189 Chime Avenue, New Haven Enugu
Phone number: +234 803 391 5131, +234 808 874 4325
Email address: santinograndluxuryhotel@gmail.com